customer retention strategy
14th November 2018 | Sales and Marketing

How to Develop a Customer Retention Strategy that Works

‘The customer is always right’ was popularised by Selfridges Founder, Harry Gordon Selfridge in 1909, but does it still hold…

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20th October 2018 | Sales and Marketing

4 Leadership Tactics to Improve Sales Performance

What is the biggest challenge as a Sales leader? Getting your sales team to improve their performance? Getting them to…

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secrets of salesforce usage
23rd January 2017 | Salesforce Related

The Secrets of Salesforce Usage Uncovered

To find out more about Salesforce trends and behaviours, download the full Salesforce Usage Report here.

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the role of the salesforce admin
17th January 2017 | Salesforce Admin Tips

The Role of the Salesforce Administrator

We recently conducted a survey of over 1200 Salesforce Users on their Salesforce Usage to determine key trends and behaviours…

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5 sales tools you're not using
13th January 2017 | Sales and Marketing

5 Productivity Tools that Will Make Your Sales Team Sell More

Are you a Sales Manager? Have you spent endless days trying to figure out an innovative way of getting your…

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salesforce usage report 2017
11th January 2017 | Salesforce Admin Tips, Salesforce Related

Salesforce Usage Report 2017 Uncovers Companies with Certified Admins are 5x More Likely to Accurately Forecast Close Rates

In 2015, we found ourselves playing the guessing game when it came to trying to understand Salesforce Usage. But unlike…

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how we use ebsta internally
25th July 2016 | Sales and Marketing

How We Use Ebsta Internally for Customer Success

There are companies out there that are actively trying to sell you their products like they’re going to be the bread…

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how to become a salesforce admin
17th February 2016 | Salesforce Admin Tips, Salesforce Related

The Most Successful Way to Become a Certified Salesforce Administrator

When you’re a student passionate about a certain subject, you study hard, learn, practise and eventually gain a degree. Imagine…

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2015 salesforce usage report
2nd November 2015 | Salesforce Related

2015 Salesforce Usage Report Reveals 70% of Users Face Huge Data Challenges

In October 2015, we surveyed 590 Salesforce users from a range of unique companies to gain an insight into Salesforce…

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