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Be a Better Manager and Manage Your Team of Rockstars to Global Success

 

Emperor-penguin
Sales and Marketing
A good manager requires the ability to communicate well, make hard decisions and lead a team effectively. However, sometimes it’s difficult to manage a team of people that all have different needs and abilities so we’ve put together ways to help you implement change and tips on being a better manager.

The Problem

According to a study on Workplace Happiness by Good.co, 80% of people who were dissatisfied with their direct manager are disengaged. Disengagement costs money; under-productive staff that are not reaching their full potential either making sales, building products or marketing as examples. Compare this to satisfied employees that have 31% higher productivity, 37% higher sales and 3 times higher creativity levels. These statistics show that you have to drive productivity, boost team morale and find ways to make work life just that little bit more bearable.

Recruitment Specifications

Good.co also found that 67% of workers believed that the most important aspect of a job was to have an employer with similar values. When hiring for vacancies in your company, be sure that the person you’re set to hire is a good fit for the job role AND for your working environment. Ask yourself if they will fit in easily or will they struggle and if so, will this have a negative impact on their work? Make hiring decisions with a full understanding of the candidate by creating a checklist or set of criteria that the candidate needs to meet.

Set Clear Goals and Direction 

According to the study, companies with engaged employees outperform up to 202% better than those that are disengaged. To keep your employees focused on the job in hand requires you to set clear goals for them so they know the direction they should be heading in. Keep this process simple by using one of the many tools that are available online such as Trello. Trello helps you to delegate tasks to employees and get visibility into pending tasks and completed tasks. Alternatively, Evernote is great at note-taking and creating projects that you can share in real time with your colleagues. This is perfect if you need to share an early-morning meeting agenda with your team or notes that you made on a prospect when out of office.

Get Visibility into Activity

Glancing over your shoulder at your team’s computers is not going to give you a proper insight into how productive they’ve been, what they’ve been working on and how close they are to meeting your KPI’s. The solution is to get instant visibility into their activity so you can determine who’s activity is low and who is hitting their targets. Only when you have all of this information do you have the opportunity to ask why, help and/or provide guidance. The next generation of Ebsta’s Salesforce Email Integration allows you to get this visibility as well as an insight into their communication with customers/prospects within their mailbox.

Create a Happy Working Environment

Good.co found that 69% of employees said they would work harder if they were better recognized so the solution to this is simple, give praise when praise is due. Showing your appreciation of an employee’s commendable work will boost morale and help your working relationships with your team. Everyone has the ability to be a good manager but a great manager utilizes the tools on offer to them. They want to find ways that can help them do their job better and see things from a wider perspective. Your team relies on you so ensure you know how to meet the needs of your team and your business as a collective. CRM is at the centre of the team so be sure to look into Ebsta Enterprise and invest in the training of an employee to become a Certified Salesforce Administrator to help you boost the internal reputation of Salesforce. Be a better manager and be blessed with a team of rockstars!

Katrina Holmes

Hey, I'm the Content Manager at Ebsta responsible for creating and maintaining our web content, blogs and our hip 'n' happening social media presence.

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