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Transforming Productivity Metrics with Mike Perrone, COO at Prodoscore

This week on the Revenue Insights Podcast, Guy Rubin, founder and CEO of Ebsta, speaks with Mike Perrone, Chief Operations Officer at Prodoscore. 

In this episode, Guy and Mike discuss data-driven productivity scores, bridging employee flexibility with executive accountability, and how to empower sales teams through actionable insights and tailored coaching. 

Mike Perrone is Chief Operations Officer at Prodoscore, an AI-powered and employee-centric data intelligence solution dedicated to making teams more successful. Before working as COO, Mike held the position of Chief Revenue Officer. He has over twenty years of experience in sales leadership, team building, operations management, and customer experience. Mike has also worked for Vonage and Cbeyond. 

Time Stamps:

  • 00:00 – Introduction
  • 00:27 – What is Prodoscore?
  • 06:34 – Mike’s career path 
  • 09:21 – Prodoscore’s tech stack 
  • 11:38 – Predicting sales performance through call data
  • 14:00 – Creating demand for new tech solutions
  • 17:33 – Looking ahead to the future 
  • 23:03 – Identifying what good performance looks like at different stages

Highlights of Transforming Productivity Metrics 

What is Prodoscore?

Prodoscore is a productivity intelligence solution. It aggregates data from a wide variety of cloud tools, such as phone systems, Slack, Zoom, and CRM, to produce a productivity score from zero to one hundred. Mike imagines this score like a FICO score, where a lender can digest thousands of financial data points and quickly make a decision. The tool works by using application programming interfaces (APIs) to sync the different cloud tools and collect data. The result is a “blueprint for employee success” that identifies successful and unsuccessful behaviors. 

Looking Ahead to the Future 

Mike says that Prodoscore’s customers have requested more real-time alerts, trend analysis, and actionable insights that will better allow managers to identify key behaviors. Prodoscore is developing these capabilities using programs such as Google’s AI tools, Vertex and Gemini in order to analyze data and offer trend insights along with coaching recommendations. Mike highlights how Prodoscore is creating an employee-facing program akin to a fitness tracker, which will allow employees to see the same trends and data points that management sees. 

Foundational Productivity Habits

Mike notes how ProdoScore does not track any of the later (and often more detailed) stages of the sales process, such as deal management or pipeline closing. Instead, the tool measures what activity level an employee needs to maintain to gather opportunities. For instance, managers are able to get insights into why a sales rep isn’t generating enough leads—perhaps the reason lies in their activity level, rather than deal management skills. The name of the game is identifying and building foundational productivity habits that eventually lead to growth and opportunities. 

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