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Customer Engagement Scoring

Leveraging data from emails, meetings, phone calls and Salesforce updates, Ebsta provides you with intelligent Engagement Scoring against every Salesforce record. The Score is the output of a complex algorithm that takes into account every sales activity, weighted by direction (inbound/outbound), duration and time.

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Use Ebsta Customer Engagement Scoring to:

  • Identify deals at risk, that may be delayed or even lost, based on your team’s engagement
  • Gain complete transparency into your teams engagement with customers and prospects
  • Stay on top of your team’s activities without asking each person to log every customer interaction

 

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