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Learn from the brightest minds how to predictably and efficiently grow revenue.
Mastering the Art of Relationship Building with Jaime Konzelman, Vice President, Sales at Unisys
In this episode of the Revenue Insights Podcast, host Lee Bierton is joined by Jaime Konzelman, Vice President, Sales North America & Canada at Unisys. They explore the intricacies of cultivating meaningful connections with individuals, delving into various subjects that encompass the significance of relationships and effective strategies for building them in the year 2023....
Establishing a High-Performance Business through Efficient Change Management with Zach Gropper, Founder and CEO at Insight Revenue
In this episode of the Revenue Insights Podcast, host Lee Bierton is joined by Zach Gropper, Founder and CEO at Insight Revenue. In their discussion, they cover several topics, such as the significance of a business operating at a high level, the impact of change management on a business, techniques to enhance business and customer...
Building Trust and Credibility Through Data-Based Feedback with Basil Murray, VP of Enterprise Commercial Sales at DHI
In this episode of the Revenue Insights Podcast, host Lee Bierton sits down with Basil Murray, VP of Enterprise Commercial Sales at DHI, a SaaS platform with AI-enabled products for talent acquisition. The conversation covers several touchpoints in the sales and revenue space, including adapting selling and revenue operations to the current environment and coaching...
Simplify and Scale Sales Ops with Silvia Buermann
In this episode of the Sales Ops Demystified Podcast, Tom Hunt and Alex Freeman are joined by Silvia Buermann. They discuss the evolution of sales ops as a holistic function, how to boost sales productivity, and tips to simplify and scale sales ops.
- Silvia’s LinkedIn
Silvia’s sales ops journey
Silvia holds over twenty years of experience in sales management, marketing, and finance. She started her sales journey in 1990 as a Sales Assistant.
Silvia’s proactive approach to simplify sales ops and related functions led her to work in several key positions at industry-leading companies. She was previously a Senior Manager in Sales (Oracle Corporation), a Strategic Account Manager (Hewlett-Packard), a Director of Sales (Salesforce), a Sales Leader of Digital Marketing (Adobe), and the list goes on.
The frontline experience in dealing with customers and employees at different levels and job positions enables the sales ops professionals to work together as a team and empathize with the employees to enhance work efficiency.
Evolution of sales ops as a holistic function
Previously, the idea of treating sales ops function as silos was popular. However, the modern era and its pertinent success factor depend upon the inter-connectedness and communication between the sales enablement departments to simplify the process.
Working on sales ops and not considering management and marketing functions might result in hurting finances. It’s all interconnected, and it’s important to treat sales ops as a holistic-interlinked process instead of a standalone process.
How to boost sales productivity
The success of sales ops does not depend on the number of employees working on the team but the amount of rich, authentic data.
Sufficient data provided by the customers back up the entire sales ops process. Moreover, it saves the time of sales reps to work more on selling rather than spending time collecting relevant data.
Structured and organized data such as specific information on customers’ behavior, expectations, and needs can help sales professionals make informed decisions. Consequently, it helps boost the sales productivity and ROI.
Best ways to package sales data
The best way to package sales ops data is to simplify it into required formats, dashboards, and reports. Sales ops professionals can also build weekly summaries on the ongoing process and check with customers to see if they are going in the right direction.
Sales ops data must be simple and usable to keep the entire process manageable. Therefore, two key points to enhance sales ops are to acquire relevant data and then equip your team with it to increase sales and revenues.
Silvia’s advice to simplify sales ops
If you are switching from a different field, it would be better to start from scratch. However, you can alter the existing infrastructure of the business model by de-cluttering the history and breaking down the process into “good” and “bad”.
For the sales ops professional, Silvia advises them to keep things simple at their end and work collectively as a team while keeping all the stakeholders on the same page.
- Sales Operations Best Practices: Kirsty Charlton of Signal AI
- Accelerate Sales and Rev Ops Efficiency Through Engaging Video Platform With Antoine Leprince, Revenue Operations Manager at EasyMovie
- Progression in a Sales Ops Role with Susan Metz, Senior Manager, Sales Operations at Turnitin