Product Update: Ebsta Inbox for Outlook version 18.104.22.168
By now you’ve probably heard about our latest Outlook Integration with Salesforce. We’ve released an update to our brand new product to improve the user experience when you’re sending emails.
What was happening?
Outlook Desktop is linked directly to an Outlook Server. Information between Outlook Desktop and the Outlook Server syncs every few seconds.
Emails sent via Ebsta will momentarily remain as a “Draft” to ensure the email that is sent is the latest version synced with the Outlook Server. This process typically takes 5-10 seconds, but may take up to 60 seconds.
This will mean that the email may show as a “Draft” despite being scheduled to send.
How has it been resolved?
The status of the email will update, and appear as sent if you click away from the specific email (e.g. to another email in your Inbox)
However, to make it clearer, we’ve added notifications to explain to the user that the email has been scheduled to send.
This notification will appear when you click “Send” via Ebsta to confirm that the email will be automatically sent (see below).
You will now see a green success message when an email is being sent. The message will last for 2 seconds and users will be able to dismiss the message using the cross located on the top right-hand side.
Here’s a Knowledge Base article explaining how it works technically.
So, no more hair pulling and trying to figure out if an important prospect has received your proposal.
Ebsta does it all at the touch of a button..literally.
How do I get access to the latest Outlook version?
The latest Outlook version does not require users to reinstall the product. The update will automatically filter through.
With all these changes coming your way, we can only ensure you that we are working on delivering a world-class product to our users.
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