Table of Contents
Share this article
Learn from the brightest minds how to predictably and efficiently grow revenue.
Related Content
Why Top Sales Leaders Get Coaching Wrong—And How an Olympian Fixes It with Matt Hemingway
In this episode of Revenue Insights, host Guy Rubin, CEO of Ebsta, sits down with Matt Hemingway, Vice President of Sales and Operations at Axcient, to explore how disciplined coaching, intentional leadership, and a culture-first mindset drive sustainable sales performance. Drawing on his background as an Olympic silver medalist, Matt shares how the mindset of…
How Top Performers Handle Objections 80% Earlier, with Hervé Timsit from EDB
In this episode of Revenue Insights, host Guy Rubin, CEO of Ebsta, sits down with Hervé Timsit, Chief Revenue Officer at EDB, to explore objection handling and the evolving landscape of enterprise software sales. With over 17 years of experience, Hervé shares insights on leading global sales teams, implementing data-driven strategies, and the critical role…
Why Value Alignment is the New Growth Engine, with Dan Sylvester from SundaySky
In this episode of Revenue Insights, host Adam Roberts, Sales Director at Ebsta, sits down with Dan Sylvester, SVP of Revenue at SundaySky to explore value alignment and the evolution of B2B sales and customer success. Dan shares insights on the growing importance of personalized video content, maintaining brand consistency while democratizing content creation, and…
Sr. Sales Operations Manager: Alicia Balance of InfluxData
Alicia Balance jumped onto Sales Operations Demystified to share her knowledge and experience in Sales Operations. Check out all the other episodes of Sales Operations Demystified here.
You can learn more about:
Table of Contents
Key Takeaways
Alicia was headhunted from support ops into sales ops
Alicia transitioned from a role as a customer success manager into a role in support operations after she enjoyed the technical project management aspect of an operational task given to her.
One of her friends within a different business then reached out to Alicia in regards to a role in sales operations as her experience in support ops would aid them when rolling out their end to end sales process.
InfluxData and their sales team in the world of remote work
Like many teams during these challenging times, InfluxData has shifted to remote work and has introduced a number of measures to ensure sales morale and productivity remain high.
They are leveraging Slack and Zoom for daily standups, have incorporated a “bring a child or pet” to work day and have even started remote social events such as a “drawing class”.
Alicia’s impact on InfluxData’s sales process in the first month
Alicia has only been with InfluxData for a single month, but she is about to implement a process first actioned at a previous role. All commercial departments will draw up an Executive Business Review together.
The keyword here is “together”. Alicia has found that when sales, marketing, and customer success are required to report to leadership in the same report, this fosters a collaborative work environment between the teams, as opposed to a competitive one.