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- Zach’s LinkedIn
- Insight Revenue’s Website
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Timestamps:
00:20 – 03:40 – Zach’s Story
04:00 – 07:30 – How to build a high-performance business model
07:35 – 08:20 – Theory of change management
10:00 – 14:00 – Approaches to implementing change management
14:21 – 18:05 – Leveraging on auditing using the CV Gartner model
18:14 – 26:21 – Businesses should be customer-centric
27:06 – 28:31 – Improving the success rate of the customer service
23:14 – 27:33 – How proper handing over to the CS improves the adoption and retention of business strategies
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40:09 – 43:10 – Having 20% improvement in performance by having constant conversations with customers and implementing observations
43:28 – 46:41 – Identifying high-performance professionals
46:50 – 49:00 – Zach’s Book Recommendation: Chris Voss- Never Split the Difference
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