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Zach has held the positions of Head of Sales at CEB, Africa Report for CNBC, and AirDNA. He also has vast knowledge and experience in revenue generation and is constantly finding strategies to improve businesses.
- Zach’s LinkedIn
- Insight Revenue’s Website
- Zach’s Book Recommendation – Never Split the Difference by Chris Voss
Timestamps:
00:20 – 03:40 – Zach’s Story
04:00 – 07:30 – How to build a high-performance business model
07:35 – 08:20 – Theory of change management
10:00 – 14:00 – Approaches to implementing change management
14:21 – 18:05 – Leveraging on auditing using the CV Gartner model
18:14 – 26:21 – Businesses should be customer-centric
27:06 – 28:31 – Improving the success rate of the customer service
23:14 – 27:33 – How proper handing over to the CS improves the adoption and retention of business strategies
31:30 – 37:33 – Ensuring successful execution of change management
40:09 – 43:10 – Having 20% improvement in performance by having constant conversations with customers and implementing observations
43:28 – 46:41 – Identifying high-performance professionals
46:50 – 49:00 – Zach’s Book Recommendation: Chris Voss- Never Split the Difference
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