How to Become a Salesforce Admin: A Guide

This guide is designed to help you evaluate if you are ready to successfully become a Salesforce Certified Administrator. This guide provides information about the recommended training and documentation, what it takes to become a Salesforce Certified Administrator, and how long it takes to get certified.

What is a “Salesforce Administrator?”

A Salesforce Admin is a business leader, deeply knowledgeable about how their company operates, intertwined in making all departments successful through process automations, and thus, integral to running a smooth and lean business.

Salesforce Admins work hard to fight inefficiency and champion productivity. They create awesome tools on any device – like easy­ to ­use dashboards, intelligent workflows and apps for any project.

Admins keep Salesforce users trained and educated, solve complicated business problems and keep projects moving forward. An Admin delivers creative solutions – making Salesforce users happier and the business smarter!

Why Become a Salesforce Administrator?

Salesforce Administrators are in high demand. Companies with high growth realize the potential and value Admins bring. These high-growth companies now make serious human capital investments such as re-skilling workers and hiring certified Admins. Over the last 12 months, there were over 3240 job openings for Salesforce Admins in the U.S. at a growth rate of 34%.

Certified Admin’s Salary vs Uncertified Admin’s Salary

According to a Denver User Group survey on the salary of a Salesforce Admin, they found that the average pay of those without a certification was $69,600 and the average pay of those with one certification jumped to $86,850. This is a huge $17,250 per annum difference due to the Salesforce Admin certification.

How can you ensure you are paid the same as a Certified Salesforce Administrator? You utilize the training facilities that are on offer to you.

What Does it Take to Become a Salesforce Administrator?

While many Salesforce Admins started out by ‘falling into it,’ the role often becomes career defining. And, it’s now easier than ever to get Salesforce administrator training with tools like Trailhead, and the Admin webinar program.

For prospective Admins, the salesforce administrator training and certification is often the first step. As a widely recognized and accepted representation of an Admin’s skills it has become a standard requirement when hiring an Admin.

With this growing demand for Admins, it’s clear just how important they have become. As one successful Admin has put it: “Salesforce administration is no longer an “accidental” career — it is a desired profession.” — Tal Frankfurt, Computerworld

Desirable Skills for Salesforce Administrators

A Salesforce Administrator uses their knowledge of Salesforce to find ways to drive user adoption and generate ROI on the implementation of Salesforce. A Salesforce Administrator can be anyone although there are important qualities to consider before diving headfirst into the role:

  • Good communication skills to enable you to work across the company and help user adoption
  • Be able to build reports, dashboards and workflow rules
  • Ability to analyse data and know about security
  • Innovative and open-minded (there will always be tools that can help increase the ROI of Salesforce and decrease the biggest Salesforce challenges)

How Long Does It Take to Get Salesforce Certified?

On average, it takes 6 weeks to get Salesforce Certified. But the time to prepare for a Salesforce certification depends on the experience of the individual. If you are completely new to Salesforce you have to spend a minimum of 10hrs/week and it takes 6 weeks to be ready for the Salesforce admin certification exam. If you have previous experience, you may complete it in 2-3 weeks at the same pace.

Step-by-Step Guide for Becoming a Salesforce Admin

1. Decide on your training system

There are multiple training services available to help you become a Certified Salesforce Administrator that can work around you.

Whether you want 5 days, 2 days or a one off day, there are training sessions to cater to your needs but always remember to keep practising in and out of your day job because as the old cliché goes – practise in CRM definitely does make perfect.

If you want training spread across 5 days, instructor-led training courses are available for £3250 with Administration Essentials for New Admins or 2 days for £800.

This may seem like a big investment but according to our 2015 Salesforce Usage Survey, 52% of those surveyed said that the most important aspect of a Salesforce Administrator’s role is to improve productivity and operations within their business which can drive sales, marketing and customer success. Trailhead Salesforce understands the importance of having Certified Salesforce Administrators and that’s why they made Trailhead – a free training and tutorials resource. This allows people to learn and practise at their own pace and give them the added challenge of motivating themselves to continuously study.

2. Use all available resources

Like with any looming exam, it’s important to utilize the resources around you. From online blogs by an array of MVP’s and Certified Administrators that offer personal guidance and top tips such as Salesforce Ben to books like Salesforce for Dummies, you can gain a deeper insight into the wonders of Salesforce secrets.

Plus, a lot of resources provide practise questions and use cases for you to remember – perfect for an A* student!

3. Take the exam!

Typically, people tend to train for 6-12 months before taking their Certified Salesforce Administrator exam. This will differ for people depending on their current job roles and the amount of spare time they have to dedicate to training.

Once you are so full with Salesforce knowledge that you’re spilling it onto people in the street, on the Tube and over the phone at weekends, you are ready to take the plunge that so many have succeeded in in the past. Believe in your ability to take your company’s Salesforce to the next level and understand what changes you can make to drive user adoption and enhance data quality. Simply register for your exam online by going to www.webassessor.com/salesforce and fill in your details.

You can schedule an exam and be well on your way to achieving Salesforce greatness.

To find out how we can solve all of your biggest Salesforce challenges including data quality and user adoption, check out Ebsta.

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